WESTLAKE VILLAGE, Calif., Nov. 16, 2015 /PRNewswire/ -- Overall mortgage customer satisfaction has increased this year as lenders have focused on developing functional digital channels and improving operational efficiency. Despite this overall increase in satisfaction, mortgage lenders are under increased pressure from new loan disclosure regulations that could increase the time it takes to get a home loan while also facing increased competition from non-traditional lenders, according to the J.D. Power 2015 U.S. Primary Mortgage Origination Satisfaction StudySM released today. The study measures customer satisfaction with the mortgage origination experience in six factors (listed in...
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