Bank of the West Named a Top Retail Bank for Customer Satisfaction in Inaugural Award from The MSR Group The MSR Group Recognizes Bank of the West for Providing Top Customer Experience Based on MSR's Customer Net Advocacy Rating®. The Rating Measures Ease in Banking, Helping Customers Avoid Banking Issues, and Providing High Levels of Satisfaction via In-Branch Banking

SAN FRANCISCO, Dec. 3, 2015 /PRNewswire/ -- Bank of the West was recently named a winner in the inaugural Best in Retail Banking Awards presented by The MSR Group, a top research firm that specializes in customer experience within the retail banking sector and customer satisfaction measurement services. The MSR Best in Retail Banking Awards honor the top performers in each of the eight award categories: Net Advocacy Rating® (NAR), Trust, Ease of Doing Business, Innovation, Branch,...